Frequently Asked Questions
What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that forces players to bet a certain multiple of the bonus funds before those funds can be converted into withdrawable cash. It ensures that bonuses are used for gameplay rather than immediate cash-outs.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the associated wagering requirements are fully met. If you attempt to withdraw while a bonus is active, you may forfeit the remaining bonus balance and any winnings derived from it.
Why did my balance drop when I claimed an offer?
This often happens because bonuses are held in a separate balance. When you start playing, the system may use your cash balance first or split the bets between cash and bonus wallets, making it appear as though one balance is decreasing faster.
Do all games count equally?
No, most platforms use game weighting. Slots usually contribute the most toward wagering requirements, while table games and live dealer options contribute significantly less due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be played at a time. If you claim a new offer while another is active, the previous one may be voided. Please check the specific terms of each offer in your account.
What happens when a bonus expires?
If the wagering requirements are not met within the designated timeframe, the bonus funds and any winnings generated from them are typically removed from the account automatically.
Can I cancel a bonus?
In many cases, players can opt-out of a bonus. However, doing so usually results in the immediate forfeiture of all bonus funds and any winnings earned using those funds.
Where do I check my wagering progress?
You can track your progress within the 'Promotions' or 'My Bonuses' section of your account profile. This will show you how much more you need to bet to unlock your funds.